Customer Support Coordinator

Job Summary

To support the Go-to-Market team across the EMEA region, the full-time Customer Support Coordinator will manage day-to-day operational and administrative tasks for EMEA accounts while collaborating with sales and marketing teams in a fully remote environment.

Key responsibilities:

• Understand customer needs to provide effective support and manage administrative activities, including purchase orders and invoicing reconciliation
• Facilitate customer onboarding and ongoing training, ensuring a seamless experience and addressing customer feedback
• Collaborate with internal teams to align customer expectations and monitor key customer success metrics

Required qualifications:

• Bachelor's degree preferred
• 3-5 years of experience in a fast-paced environment, such as customer service or logistics
• Proficient in English, with additional languages (e.g., German, French, Spanish) as a strong advantage
• Familiarity with Google Sheets, Excel, and Salesforce CRM is a bonus
• Ability to work independently in a remote environment and manage multiple priorities effectively