Customer Support Coordinator

Job Summary

To support the Go-to-Market team across the EMEA region, the full-time Customer Support Coordinator will provide operational and administrative assistance, manage customer onboarding, and facilitate communication between customers and internal teams in a fully remote environment.

Key responsibilities:

• Understand customers' business needs and provide effective support, including managing Purchase Orders and invoicing reconciliation
• Assist in preparing for client meetings and communicate customer feedback to internal teams
• Support customer onboarding and training while collaborating with sales, marketing, and product teams to enhance customer experience

Required qualifications:

• Bachelor's degree preferred
• 3-5 years of experience in a fast-paced environment, such as customer service or logistics
• Proficient in English; additional languages (German, French, Spanish) are advantageous
• Experience with Google Sheets, Excel, and familiarity with Salesforce CRM is a plus
• Strong organizational skills and the ability to manage multiple priorities in a remote setting