Customer Support Coordinator

Job Summary

To support the Go-to-Market team across the EMEA region, the full-time Customer Support Coordinator will provide operational and administrative assistance, manage customer onboarding, and collaborate with various teams, all in a fully remote capacity.

Key responsibilities:

• Understand and address customers' business needs while providing administrative and financial support for EMEA accounts
• Assist in preparing for critical client meetings and communicate customer feedback to internal teams
• Support customer onboarding and ongoing training, while collaborating with sales, marketing, and technical support teams

Required qualifications:

• Bachelor's degree preferred
• 3-5 years of experience in a fast-paced environment, such as customer service or logistics
• Proficiency in English; additional languages like German, French, or Spanish are advantageous
• Familiarity with Google Sheets, Excel, and Salesforce CRM is a plus
• Ability to manage multiple priorities and work independently in a remote setting