Customer Support Coordinator

Job Summary

To support a growing team, the part-time Customer Support Coordinator will manage software licensing, cellular activations, and subscription entitlements while providing Tier 2 support for related requests in a remote environment.

Key responsibilities

• Process daily software licensing and subscription entitlements while verifying accuracy for subscribed devices
• Provide Tier 2 support for licensing and activation-related requests, collaborating with internal operations teams
• Maintain accurate records and ensure timely completion of support requests while delivering high-quality customer service

Required qualifications

• High school diploma or equivalent required
• 1+ year of experience supporting technical operations, licensing, subscriptions, or customer support
• Experience with software licensing, device activations, or entitlement management is preferred
• Proficiency with Microsoft Office and common business applications
• Self-motivated with the ability to work independently and collaboratively