Customer Support Coordinator

Job Summary

Detail-oriented and compassionate, the part-time Customer Support Coordinator will monitor user activity, respond to inquiries, and ensure a safe experience for pet owners on the Petco Love Lost platform while working remotely and being available on at least 1-2 weekend days.

Key responsibilities

• Monitor incoming user messages and support tickets, responding promptly and escalating issues as needed
• Flag data issues, review user accounts, and maintain platform health to ensure a trustworthy experience
• Manage ongoing communications with users, keeping interactions organized and documented

Required qualifications

• Strong attention to detail, with the ability to catch issues others might miss
• Experience in managing multiple tasks and queues independently
• Reliability and self-direction in handling recurring responsibilities
• A genuine care for animals and their owners
• Experience in animal welfare is a plus, but not required