Customer Support Coordinator

Job Summary

Managing the full life cycle of customer support requests, the full-time salaried Customer Support Coordinator will respond to inquiries, resolve issues, and mentor team members in a remote environment.

Key responsibilities

• Respond to customer requests and inquiries within required timeframes
• Investigate and resolve issues while providing timely updates throughout the resolution process
• Create and update documentation in the Customer Support Knowledge Base and recommend process improvements

Required qualifications

• 4-year degree from an accredited university or equivalent experience in the transportation industry
• 3-5 years of experience with transportation management systems (TMS), warehouse management systems (WMS), or enterprise resource planning systems (ERP)
• 3-5 years of experience in operations, finance, or business analytics, preferably in the transportation industry
• Superior analytic skills to support customer communication and deliver value
• Integration experience is highly preferred, but not required