Customer Support Developer

Job Summary

A company is looking for a Customer Support Developer (Databases) to provide technical support and development for database-related customer issues.

Key Responsibilities

• Serve as the primary technical escalation point for database-related customer issues and troubleshoot complex problems
• Develop and maintain database connectors, contributing to open-source projects and assisting customers with integration challenges
• Collaborate with cross-functional teams to advocate for customer needs and improve database reliability and performance

Required Qualifications

• 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role
• Fluency in SQL and proficiency in Java or Kotlin for debugging and developing database connectors
• Hands-on experience with relational databases, data warehouses, or data lakes and concepts like CDC and schema evolution
• Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts
• Strong troubleshooting instincts and a growth mindset with flexibility in work schedule