Customer Support Director

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Feb 06, 2024
This job expires in: 12 days

Job Summary

A company is looking for a Director of Customer Support.

Key Responsibilities:
  • Provide leadership and mentorship to the customer support team
  • Develop and execute customer support strategies and processes
  • Act as the voice of the customer and collaborate with cross-functional teams to drive improvements
Required Qualifications:
  • Bachelor's degree in Business Administration, Management, or related field
  • Proven leadership experience in customer support within a SaaS environment
  • Strong understanding of customer service best practices and technologies
  • Analytical mindset and ability to use data for decision-making
  • Ability to thrive in a fast-paced, dynamic work environment

COMPLETE JOB DESCRIPTION

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