Customer Support Director

Job Summary

A company is looking for a Head of Customer Support.

Key Responsibilities

• Build and scale a 24/7 offshore support team with global technical customer support capabilities
• Design, implement, and refine comprehensive support workflows, processes, and playbooks
• Oversee incident management and ensure quick resolution of issues affecting EHR integrations

Required Qualifications

• 5+ years of startup/founder experience in a high-growth early-stage startup
• 5+ years creating customer support processes in a SaaS/AI environment
• Experience scaling from $0 to $10M+ ARR in 12 months or less
• Deep technical proficiency with complex customer problems and API-first integrations
• Work availability within 6am to 6pm PT