Customer Support Enablement Specialist

Job Summary

A company is looking for a Customer Support Learning & Enablement Specialist.

Key Responsibilities

• Own end-to-end enablement programs by defining timelines, setting milestones, and coordinating cross-functional efforts for smooth rollouts
• Define and measure success by building learning metrics and iterating on programs based on data and feedback
• Design high-impact learning experiences using evidence-based instructional design across various formats

Required Qualifications

• 3+ years of experience in L&D, instructional design, or enablement, preferably in customer support or a regulated environment
• Experience in managing end-to-end program ownership from kickoff through rollout
• Data-informed approach to learning with experience in defining success metrics and feedback loops
• Strong instructional design and facilitation skills with the ability to create effective learning experiences
• Familiarity with LMS and instructional design tools such as WorkRamp and Articulate