Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer (APAC).

Key Responsibilities

• Train with the customer support and engineering team to learn about Fleet and its troubleshooting processes
• Deploy Fleet independently to understand the customer experience and product functionality
• Assist the customer success team by addressing support issues and engaging with customers in Slack channels

Required Qualifications

• 2-3 years of experience supporting Windows, Linux, or MacOS devices and MDM solutions
• IT background with experience in device management solutions
• Strong understanding of macOS, Windows, and Linux core services
• Familiarity with SQLite, shell scripting, Python, and Powershell is a plus
• Experience in resolving complex technical issues for enterprise customers