Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer - Tier 2.

Key Responsibilities

• Respond to and resolve customer inquiries via chat, email, or call within specified SLA windows
• Contribute to the customer-facing self-serve knowledge base
• Collaborate with pre and post-sales teams to ensure customer satisfaction

Required Qualifications

• Experience with Big Data technologies (Hadoop, Data Lakes, Spark)
• Familiarity with Docker and Kubernetes
• Knowledge of cloud technologies (AWS, Azure, GCP)
• Understanding of security protocols (LDAP, OAuth2.0, SSL/TLS)
• Basic skills in Linux and exposure to DBMS concepts/SQL