Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer I.

Key Responsibilities

• Develop a deep understanding of RealPage products and provide customer-centric troubleshooting for technical issues
• Collaborate with stakeholders to ensure efficient issue resolution and document findings in the ticket management system
• Perform root cause analysis of escalated cases using SQL queries, API requests, and software behavior evaluation

Required Qualifications

• 1-2 years of technical customer service experience in multifamily real estate technologies
• Bachelor's degree or equivalent work experience in a technical or analytical role
• Basic to intermediate experience in SQL and API calls
• Proficiency in Microsoft Office Suite and CRM software such as Salesforce
• Strong desire to learn and adapt to new product knowledge