Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer L2.

Key Responsibilities

• Provide Tier 2 technical support to customers, addressing and resolving issues effectively
• Translate technical information into clear explanations for various users
• Utilize case management tools to triage and categorize issues, and write Knowledge Base articles

Required Qualifications

• BA or BS in Computer Science or a related field (graduate degree preferred)
• At least 2 years of customer service experience in a SaaS or IT-based organization
• Proficiency in Python and SQL; familiarity with Jupyter notebooks, Snowflake, and Grafana is desirable
• Experience with Excel and Google Sheets, including intermediate skills in formulas and data validation
• Background in enterprise B2B2C data analytics or consulting roles is preferred