Customer Support Engineer

Job Summary

A company is looking for an Associate Customer Support Engineer to provide technical support for its products.

Key Responsibilities

• Provide basic to intermediate technical support to customers using standardized procedures
• Proactively monitor the performance of deployed devices and report any issues
• Ensure high levels of customer satisfaction by communicating updates throughout the incident resolution process

Required Qualifications

• Minimum of one (1) year of experience in a customer service or technical support role
• Experience managing external vendors or clients
• Ability to document customer interactions clearly from case creation to resolution
• Experience troubleshooting network connectivity and functionality is a plus
• Demonstrated passion for customer service with a focus on prompt support and complete resolutions