Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer II (Java, AWS).

Key Responsibilities

• Take ownership of client-reported incidents and understand their business and technical impacts
• Formulate technical solutions in accordance with service level agreements and manage complex issues
• Coordinate with various teams to enhance the customer experience and advocate for product improvements

Required Qualifications

• Basic knowledge of Java and Object-Oriented Concepts
• Familiarity with Linux commands and monitoring tools such as AppD and Kibana
• Understanding of Web Services (REST/SOAP) and basic troubleshooting of enterprise applications
• Exposure to AWS, Docker, and Kubernetes
• Ability to work under pressure and manage multiple incidents effectively