Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to join their Customer Support team.

Key Responsibilities

• Respond to customer requests via phone and email
• Troubleshoot application issues across logistics platforms and monitor system performance
• Maintain accurate documentation of customer interactions and collaborate with cross-functional teams

Required Qualifications

• Degree or diploma in computer science, IT, or equivalent work experience
• Experience in transportation, logistics, or supply chain
• Ability to manage multiple priorities in a fast-paced environment
• Solid knowledge of Microsoft Windows and Office