Customer Support Engineer

Location: Remote

Compensation: Salary

Reviewed: Fri, Dec 12, 2025

This job expires in: 19 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Staffing Agency

Career Level: Entry Level, Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Support Engineer.

Key Responsibilities

Triage and resolve incoming support calls and trouble tickets
Debug and research root causes using log files and system data
Document issues and collaborate with developers for future fixes

Required Qualifications

2-3+ years in software troubleshooting/debugging
Bachelor's degree in Engineering, Computer Science, or a related STEM field
Experience with ticketing systems (e.g., Jira, Zendesk)
Knowledge of VMware, SQL databases, and moderate query writing
Familiarity with Postman and relational database systems

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