Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer in Seoul.

Key Responsibilities

• Respond to technical inquiries from enterprise customers and assist with API integration and optimization
• Debug complex issues and collaborate with the Engineering team for resolutions
• Create and update self-service resources to empower users and reduce support ticket volume

Required Qualifications

• 3+ years of experience in technical support, software engineering, or a customer-facing technical role
• Familiarity with containerization technologies such as Docker and Kubernetes
• Programming skills in languages like Python or JavaScript and knowledge of APIs and REST
• Strong fluency in both Korean and English
• Experience in collaborative, cross-functional environments