Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer.

Key Responsibilities

• Provide top-tier support by resolving L3/L4 technical issues for customers
• Collaborate with sales, product, and engineering teams to meet customer needs
• Document learnings and feedback for product and engineering improvements

Required Qualifications

• 8+ years in a customer support role with L3/L4 experience in cloud, storage, and networking environments
• Must currently reside in the United States, specifically on the West Coast
• Experience working for a Data Storage or Data Management company
• Understanding of SMB & NFS protocols, Active Directory, and Kerberos systems
• Previous scripting experience and ability to analyze system logs and network diagnostics