Customer Support Engineer
Job Summary
A company is looking for a Customer Support Engineer to provide exceptional support to clients using their claims platform.
Key Responsibilities
- Serve as the primary contact for external customers regarding the claims management platform
- Monitor and respond to new requests and incidents, ensuring resolution within SLA requirements
- Collaborate with internal teams and contribute to documentation and knowledge base articles
Required Qualifications
- 2+ years of technical support-related experience
- Experience with API troubleshooting is a plus
- Familiarity with computer languages such as Ruby, Python, or PHP is a plus
- Experience using Zendesk or Jira is a plus
- Ability to work independently and manage time effectively
COMPLETE JOB DESCRIPTION
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Company Overview
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