Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer who is a product expert and thrives in a fast-paced environment.

Key Responsibilities:

• Own and manage customer-reported product issues, ensuring resolution within defined Service Level Agreements (SLAs)
• Perform root cause analysis and coordinate with appropriate engineering teams to drive issue resolution
• Diagnose and resolve product and third-party integration issues, both technical and non-technical

Qualifications:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent practical experience)
• 3+ years of experience in fast-paced technical support, application support, or a related engineering role
• Hands-on experience with tools and technologies such as Kibana, Elasticsearch, MySQL, and REST APIs
• Ability to work independently, manage multiple priorities, and take ownership of issues from start to finish
• Willingness to work flexible hours and participate in holiday/on-call rotations to meet customer SLA requirements