Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to provide first-line support for customers and enhance their experience.

Key Responsibilities

• Actively answer calls and respond to tickets during assigned shifts
• Provide Tier 1 product support and triage incoming requests
• Identify and escalate larger issues while recommending process improvements

Required Qualifications

• Call center experience with triage and technical troubleshooting skills
• Degree/Certification or equivalent practical experience
• Two plus years of experience in a Support/Service/Help Desk/Call Center role
• Basic understanding of Windows and Mac operating systems, and networking concepts
• Knowledge of SaaS and cloud computing infrastructure