Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineering Specialist to resolve product, configuration, and application issues for Digital Solutions products.

Key Responsibilities

• Respond to customer requests through phone, portal, and email
• Research and troubleshoot issues related to user interface, network connectivity, and performance
• Identify product problems and escalate to engineering or Cloud teams as needed

Required Qualifications

• Bachelor's Degree, or an Associate Degree with one year of progressive technical service experience, or a High School Diploma/GED with four years of progressive technical service experience
• Experience in software, hardware, networks, databases, or desktop support
• Computer skills, including experience with programming and database applications
• Ability to work independently with minimal direction
• Experience collaborating with cross-functional teams