Customer Support Engineer

Job Summary

A company is looking for a Customer Services Engineer who is passionate about real-time communication and AI.

Key Responsibilities

• Provide technical support and troubleshoot issues for developers integrating SDKs and services
• Engage with local developer communities and organize events focused on real-time communication and AI solutions
• Act as a technical advocate for customers, providing feedback on recurring issues and feature requests

Required Qualifications

• Strong interest in Large Language Models and modern AI application development
• Solid understanding of networking fundamentals (TCP/UDP, NAT, firewall)
• Experience with at least one platform: iOS, Android, Web, or backend technologies
• Ability to read logs, debug SDK/API integrations, and reproduce technical issues
• Experience in Developer Support, Solutions Engineering, or Developer Advocacy is a plus