Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer (CSE).

Key Responsibilities

• Provide technical support to developers integrating Agora SDKs and services
• Engage with local developer communities and organize events related to real-time communication and AI
• Act as a technical advocate for customers by addressing recurring issues and feature requests

Required Qualifications

• Strong interest in Large Language Models and modern AI application development
• Solid understanding of networking fundamentals (TCP/UDP, NAT, firewall)
• Experience with at least one platform: iOS, Android, Web, or backend technologies
• Ability to read logs and debug SDK/API integrations
• Experience in Developer Support, Solutions Engineering, or Developer Advocacy is a plus