Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to act as a bridge between innovative technology and customers.

Key Responsibilities:

• Handle customer interactions by answering calls, responding to inquiries, and resolving complaints
• Provide technical support for integrating and optimizing APIs and tools
• Create and update self-service resources to empower users and reduce ticket volume

Required Qualifications:

• Bilingual in English and French
• Prior experience in customer service, technical support, or a customer-facing technical role
• Programming skills in languages such as Python or JavaScript and familiarity with APIs
• Adept at troubleshooting and solving complex technical issues
• Ability to communicate technical concepts clearly to diverse audiences