Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to manage the technical health of customers and ensure their long-term success with the cyber defense platform.

Key Responsibilities

• Oversee and resolve technical support requests and cybersecurity issues
• Conduct training sessions for new customer team members and provide deep dives into new platform features
• Handle the setup and configuration of new features and specialized functionality for existing clients

Required Qualifications

• Bachelor's degree in Computer Science, Cyber Security, or a relevant field, or equivalent experience
• 2-4 years in a customer-facing Customer Success or Technical Support role
• Experience supporting and troubleshooting SIEM and Network Traffic Analysis platforms
• Solid understanding of networking fundamentals and Syslog-based log ingestion
• Hands-on experience administering and troubleshooting RHEL, Rocky Linux, and Ubuntu systems