Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to troubleshoot technical issues and support customers effectively.

Key Responsibilities

• Provide technical support and troubleshoot customer issues through the support queue
• Collaborate with product, engineering, and Customer Success teams to resolve complex cases
• Analyze support processes and advocate for customer needs internally

Required Qualifications

• 1-2 years of experience in technical support
• Knowledge of Zendesk is required
• Experience with common SaaS solutions is desired
• Ability to triage and resolve customer support requests
• Four years of technical support or software development experience is preferred