Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer.

Key Responsibilities

• Respond to customer inquiries about technical problems through internet-based ticketing systems, ensuring timely and professional resolution
• Troubleshoot and resolve software issues, including login problems, application navigation, and platform configuration errors
• Document customer interactions in the CRM and manage support queues, escalating complex issues to Engineering as needed

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field; or equivalent practical experience
• 1-3 years of experience in IT, helpdesk, or technical support environments
• Strong web application experience and familiarity with scripting in XML and SQL
• Technical proficiency with APIs, software configuration, and enterprise integrations
• Experience with ticketing and knowledge management systems, such as Salesforce or JIRA