Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer, Tier 2.

Key Responsibilities

• Resolve complex technical issues and customer escalations through various support channels
• Manage a queue of support tickets for high priority and complex technical issues
• Provide mentoring and coaching to Tier 1 Technical Support Engineers

Required Qualifications

• Minimum of 5 years experience in a technical, customer-facing position
• In-depth knowledge of Single Sign-on (SAML, OIDC, SCIM)
• Solid understanding of networking fundamentals, including IP, TLS, DNS, and RADIUS configuration
• Experience with the Windows platform, including Registry Hives and PowerShell
• Understanding of Directory Services (Azure, G Suite, Okta, LDAP) and Active Directory platforms