Customer Support Engineer

Job Summary

Customer Support Engineer, responsible for managing customer-facing technical work independently in a full-time role, including complex and escalated issues.

Key Responsibilities

• Own and manage customer tickets and issues end-to-end with minimal oversight
• Lead customer interactions, setting expectations and maintaining trust during difficult conversations
• Identify recurring issues and propose systemic fixes while driving internal projects to improve procedures

Required Qualifications

• 1-2 years of experience in a customer-facing technical role, preferably in B2B SaaS
• Bachelor's Degree required
• Strong troubleshooting instincts and ability to navigate technical environments
• Experience in direct customer communication and managing expectations
• Proven ability to collaborate cross-functionally and document processes clearly