Customer Support Engineer

Job Summary

Customer Support Engineer, responsible for managing customer service inquiries, conducting educational sessions, and resolving product-related issues in a full-time role.

Key Responsibilities

• Manage incoming customer service inquiries (L1/L2 requests)
• Create and maintain a knowledge base and training materials
• Investigate and resolve product-related issues

Required Qualifications

• 2+ years experience in Customer Support roles
• Advanced level of English and Ukrainian
• Experience in using ticketing systems (Intercom, Jira)
• Familiarity with using PyCharm for Python development
• Experience in crafting SQL queries and API requests