Customer Support Engineer

Job Summary

Providing technical support for external customers, the full-time Customer Support Engineer will resolve product issues, maintain a knowledge base, and ensure positive customer interactions while working remotely in the USA.

Key responsibilities

• Respond to and proactively triage customer issues, providing remote support for technical problems
• Research and resolve complex issues, delivering thorough Root Cause Analysis findings
• Collaborate with cross-functional teams to address support and training challenges while maintaining knowledge base articles

Required qualifications

• College diploma or Bachelor's degree in a technology-related field or equivalent work experience
• 2+ years of experience in an IT helpdesk support role
• 1+ year of experience in Windows Server Administration
• 1+ year of experience in Cloud Platform Technologies (e.g., Azure, AWS)
• 1+ year of experience in Network Configuration and Troubleshooting