Customer Support Engineer

Job Summary

As the primary technical point of contact for enterprise customers, the full-time Customer Support Engineer will provide troubleshooting and support for Reality Defender's deepfake detection platform while building relationships and ensuring customer success remotely from Europe.

Key responsibilities

• Serve as the main contact for technical questions, troubleshooting, and API integration for enterprise customers
• Manage support tickets end-to-end, including triaging, diagnosing, and escalating issues to engineering as needed
• Assist with onboarding and implementation for new customers, focusing on API setup and integration testing

Required qualifications

• 2-4 years of experience in customer support, technical support, or customer success at a B2B SaaS or API-based company
• Proficiency in technical troubleshooting related to APIs and integrations
• Experience supporting enterprise, financial services, or public sector customers is preferred
• Strong ability to communicate technical details to both engineers and business stakeholders
• Based in Europe, with the ability to support customers during European business hours