Customer Support Engineer

Job Summary

Working remotely, the full-time Customer Support Engineer will provide technical support to external customers, resolve complex issues, and maintain the knowledge base while ensuring positive customer interactions during Eastern or Central Time hours.

Key responsibilities

• Respond to and proactively triage customer issues, providing remote support
• Research and resolve complex technical problems, delivering thorough Root Cause Analysis findings
• Collaborate with cross-functional teams to address support and training challenges

Required qualifications

• College diploma or Bachelor's degree in a technology-related field or equivalent work experience
• 2+ years of experience in an IT helpdesk support role
• 1+ year of experience in Windows Server Administration
• 1+ year of experience in Cloud Platform Technologies (e.g., Azure, AWS)
• 1+ year of experience in Network Configuration and Troubleshooting