Customer Support Engineer
Job Summary
Providing exceptional customer service, the full-time Customer Support Engineer will work remotely to assist external customers with financial software applications, resolving technical issues and ensuring a positive experience during standard business hours in the Pacific Time zone.
Key responsibilities
- Respond to and triage product-related customer issues, ensuring timely resolution
- Provide remote support and troubleshoot configuration issues across application product lines
- Collaborate with teams to address support problems and maintain technical knowledge base articles
Required qualifications
- College diploma or bachelor's degree in a technology or finance-related field (or equivalent work experience)
- 3+ years of experience in software application troubleshooting
- Knowledge of finance and accounting practices and principles
- Experience working with software applications
- Ability to work during standard Pacific Time business hours
Complete Job Description
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