Customer Support Engineer
Job Summary
To support a growing customer base, the full-time remote Customer Support Engineer will advise on support requests, debug issues, and enhance documentation for the PlanetScale platform.
Key responsibilities
- Handle support requests from customers and developers through various channels
- Debug and resolve customer issues related to the PlanetScale platform
- Create and improve internal and external documentation and support materials
Required qualifications
- Experience supporting production applications, databases, or technical products
- Working knowledge of SQL, preferably with MySQL and/or PostgreSQL
- Strong debugging skills and ability to analyze application and database behavior
- Programming experience with the ability to read and navigate unfamiliar code
- Experience with common application frameworks, ORMs, or database connectors
Complete Job Description
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