Customer Support Engineer
Job Summary
To support a growing customer base, the full-time remote Customer Support Engineer will troubleshoot technical issues, engage with customers to address their needs, and collaborate with internal teams to enhance product offerings and customer experience.
Key responsibilities
- Manage support cases by learning RAI's products and internal processes to provide exceptional customer support
- Act as a Subject Matter Expert in specific product areas, collaborating with Sales and Engineering teams to resolve customer issues
- Continuously improve processes and tools to enhance the overall customer experience and product functionality
Required qualifications
- 5+ years in a customer-facing support role
- B.S. or M.S. in Computer Science, Engineering, or a related technical field
- Proficiency in programming languages such as Python and SQL
- Experience with database technologies and/or graph database technologies
- Ability to troubleshoot performance and environment issues related to RAI, Snowflake, and Azure
Complete Job Description
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