Customer Support Engineer Machine Learning

Location: Remote
Compensation: Piece Work
Staff Reviewed: Mon, Feb 12, 2024
This job expires in: 10 days

Job Summary

A company is looking for a Customer Support Engineer, Machine Learning based in the US (Remote).

Responsibilities:
  • Quickly respond to all inbound support requests including email, live chat and community forums
  • Triage bugs and requests based on customer type and severity of issue
  • Track inbound and outbound responses to ensure contact SLAs are being met

Qualifications:
  • 2+ years of programming experience, from either an engineering role, a computer science degree, or personal projects
  • Python expert
  • Experience using ML frameworks and tools such as Keras, Tensorboard, TensorFlow, PyTorch, PyTorch Lightning, Jupyter notebooks, colabs, and matplotlib
  • Passion for connecting with users and enabling them to be power users of the product
  • Ability to work autonomously and proactively find ways to improve processes

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