Customer Support Engineer Machine Learning
Job is Expired
Location: Remote
Compensation: Piece Work
Staff Reviewed: Mon, Feb 12, 2024
Job Summary
A company is looking for a Customer Support Engineer, Machine Learning based in the US (Remote).
Responsibilities:
- Quickly respond to all inbound support requests including email, live chat and community forums
- Triage bugs and requests based on customer type and severity of issue
- Track inbound and outbound responses to ensure contact SLAs are being met
Qualifications:
- 2+ years of programming experience, from either an engineering role, a computer science degree, or personal projects
- Python expert
- Experience using ML frameworks and tools such as Keras, Tensorboard, TensorFlow, PyTorch, PyTorch Lightning, Jupyter notebooks, colabs, and matplotlib
- Passion for connecting with users and enabling them to be power users of the product
- Ability to work autonomously and proactively find ways to improve processes
COMPLETE JOB DESCRIPTION
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Job is Expired
Company Overview
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