Customer Support Engineer - Tier 1

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Sat, Apr 13, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Job Summary

A company is looking for a Customer Support Engineer - Tier 1.

Key Responsibilities:

Respond to and resolve customer inquiries within specified SLA windows
Troubleshoot and debug complex problems, collaborating with cross-functional teams
Contribute to the customer-facing self-serve knowledge base

Required Qualifications:

Experience in cloud technologies (AWS, Azure, GCP)
Knowledge of big data and cloud architectures
Proficiency in Docker, Kubernetes, and security protocols
Familiarity with Java, Bash, Python, and SQL
Experience in maintaining stability and performance of cloud-based systems

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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