Customer Support Engineering Manager

Job Summary

A company is looking for a Customer Support Engineering, Sr. Manager.

Key Responsibilities

• Build and lead the support engineering team, hiring and mentoring technical support engineers
• Define and scale support processes, including workflows and ticketing structures
• Serve as a technical escalation point and facilitate cross-functional problem-solving

Required Qualifications

• 5-8+ years of experience in technical support, solutions engineering, or dev-focused customer success
• 2+ years in a leadership role
• Experience reading and debugging code, preferably in Python and JavaScript
• Strong track record of building high-performing support teams and systems
• Understanding or eagerness to learn about ML, generative AI, or media pipelines