Customer Support Executive

Job Summary

A company is looking for a Customer Support Executive to provide first-line support for supplier clients.

Key Responsibilities

• Respond to internal and external queries within agreed SLAs across various communication channels
• Develop a comprehensive understanding of services to effectively address customer needs and track usage
• Schedule product deliveries, support operational queries, and collaborate with the Account Manager team to enhance service delivery

Required Qualifications

• Availability to work from 1.00pm - 9.00pm local time
• Experience in a Customer Service role, preferably in a Business to Business environment
• Strong computer literacy and willingness to learn new tools and processes
• Ability to investigate issues and think critically
• A strong interest in building a career in a data-driven environment