Customer Support Executive

Job Summary

A company is looking for a Customer Support Executive to provide first-line customer support for supplier clients.

Key Responsibilities

• Responding to internal and external queries within agreed business SLAs through various communication channels
• Developing a comprehensive understanding of the services offered to effectively assist clients and track usage
• Scheduling product deliveries and collaborating with the operations team to ensure quality service delivery

Required Qualifications

• Availability to work from 1.00pm to 9.00pm local time
• Experience in a Customer Service role, preferably in a Business to Business environment
• Strong computer literacy and willingness to learn new tools and processes
• A strong interest in building a career in a data-driven environment
• Ability to investigate issues and think critically to find solutions