Customer Support Graduate Program

Job Summary

A company is looking for a Graduate Programme (remote).

Key Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues

Required Qualifications

• Previous experience at a start-up or in a customer support role
• Strong analytical background, particularly with math and numbers
• Experience with databases, including SQL queries
• Familiarity with Microsoft Excel and PowerPoint
• Experience working with support/service software like Zohodesk