Customer Support Lead

Job Summary

A company is looking for a Customer Support Lead to manage customer support tickets and enhance customer experience with their products.

Key Responsibilities

• Become a subject matter expert on all products
• Address customer support tickets and assist customers via phone and email
• Train customers on product usage and assist with account configurations

Required Qualifications

• Prior experience in a technical support role
• Comfortable working in a small startup environment
• Strong desire to build robust team documentation
• Basic understanding of MFA, OAuth, or SSO
• Familiarity with SQL and tools like Powershell, Postman, or cURL