Customer Support Lead
Job Summary
Seeking a Customer Support Lead, the full-time remote position will mentor a team of support agents, handle customer escalations, and collaborate with management to enhance support processes and training.
Key responsibilities
- Mentor and coach support agents to ensure efficient handling of tickets, calls, and chats
- Provide backup support during peak times and serve as an escalation point for complex issues
- Collaborate with the Customer Support Manager to identify training needs and improve team performance
Required qualifications
- High school diploma with at least 2 years of relevant Customer Support experience in a SaaS or software company
- Experience with school communication tools or integration tools is a plus
- Prior experience in a managerial or lead role
- Ability to prioritize tasks in a fast-paced environment
- Alignment with the company's values and mission to improve student communication
Complete Job Description
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