Customer Support Lead
Job Summary
Leading the customer support team, the full-time Customer Support Lead will manage operations, enhance service quality, and drive technical problem-solving in a fully remote environment.
Key responsibilities
- Manage and develop the customer support team, focusing on performance, coaching, and hiring
- Oversee day-to-day support operations across AI and human channels, ensuring timely resolution of user issues
- Identify opportunities for improving user experience through scalable support processes and cross-functional collaboration
Required qualifications
- Experience leading and managing customer support or service teams
- Strong technical troubleshooting skills, including knowledge of blockchain and wallet transactions
- Hands-on experience with AI-powered customer support operations and measurable outcomes
- Experience in designing or improving support operations and workflows
- Familiarity with support platforms and CRM systems
Complete Job Description
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