Customer Support Lead

Job Summary

A company is looking for a Customer Support Lead to build and manage a customer service function for a pre-launch B2B Fintech product.

Key Responsibilities:

• Schedule, plan, and implement customer support strategies
• Handle escalations and challenging customer situations
• Develop and maintain customer support documentation and collaborate with cross-functional teams

Required Qualifications:

• 3+ years of experience as a customer support team lead or equivalent
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Product-oriented mindset and user-first approach to decision making
• Strong desire to learn, grow, and increase impact over time
• Experience in the FinTech industry