Customer Support Lead Global

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 30, 2024

Job Category: Customer Service

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Lead Global.

Key Responsibilities:

Lead and manage frontline customer support teams
Monitor team KPIs and ensure team members' efficiency and effectiveness
Provide exceptional customer service, resolve issues, and de-escalate situations

Required Qualifications:

Minimum of two years experience in a customer support supervisor role or similar
Familiarity with customer support operations in a fast-paced SaaS environment
Experience with Zendesk or similar ticketing platforms
Experience in hospitality/tourism is preferred
Excellent internet/Wi-Fi connection

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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